FAQ

1. How can I contact customer support?

You can reach us anytime at:

Email: littlellamas.info@gmail.com
Phone: +44 7703456885

We strive to respond within 12 hours.

2. Where is LITTLE LLAMAS located?

Address: 24 Eastern Avenue, Reading, England, RG1 5RY
Country: UK

3. How long does shipping take?

Orders are processed within 1–2 business days.

Delivery typically takes 6–8 business days, depending on your location.

A tracking number will be provided once your order has shipped.

4. How can I track my order?

After your order has been shipped, you will receive a confirmation email with a tracking link.

You can check the status of your order at any time using your tracking number.

5. What is your return policy?

We accept returns within 30 days of delivery for unused items in their original condition.

Returns are handled according to our Return & Refund Policy. Where applicable, return shipping is free, and refunds are issued after the returned item has been received and inspected.

Please contact us at littlellamas.info@gmail.com before returning any item.

6. What happens if my item is damaged or delivered incorrectly?

If you receive a damaged or incorrect item, please contact us as soon as possible.

After investigating the problem, we will arrange an appropriate remedy, such as a replacement or refund, in accordance with our Return & Refund Policy and applicable consumer protection laws.

7. Can I cancel or change my order?

Orders can be changed or canceled before shipment, subject to our applicable cancellation terms.

Please contact us at littlellamas.info@gmail.com as soon as possible if you wish to update or cancel your order.

8. Do you charge any additional fees?

All prices and applicable charges are clearly displayed during the checkout process.

We do not charge hidden fees.

For international orders, customers may be responsible for applicable customs duties, import fees, or other charges imposed by their country.

9. What payment methods do you accept?

The payment methods available for your order are displayed during the checkout process.

10. Company Information

Shop name: LITTLE LLAMAS
Company name: LITTLE LLAMAS MONTESSORI NURSERY LTD
Company number: 16080688
Email: littlellamas.info@gmail.com
Phone: +44 7703456885
Address: 24 Eastern Avenue, Reading, England, RG1 5RY
Country: UK